Meet Erica, Bank of America’s Chatbot for Digital Banking

Bank of America announced its new chatbot, Erica, at Money20/20 in Las Vegas. Erica should roll out for BofA digital and mobile banking users “late next year,” according to a spokeswoman from the bank.

At an event where chatbots were one of the main topics of interest for many of the 10,000 attendees, BofA’s Erica stood out. One simple reason for that could be that so far, this is the only bank-branded chatbot that we’ve seen. Chatbots for mobile banking have existed for some time now, both on mobile apps and in other services like Facebook Messenger.

A market is springing up for “regtech”, fintech’s nerdy new offspring

"On September 29th, IBM announced the purchase of Promontory, a 600-strong consultancy whose senior staff include former officials from the Federal Reserve, the World Bank, the Securities and Exchange Commission and other regulators. The hope is that person and machine will combine into a vast business. Promontory was founded in 2001 by Eugene Ludwig, who had headed one of America’s primary bank-supervisory agencies. It grew first because of the slathering of new rules during the previous, Bush administration and then prospered, says Mr Ludwig, as this process expanded under Barack Obama".

Read the full article in The Economist

Europe - How it all hangs together

This diagram puts all of Europe's pacts and treaties into one understandable diagram.

European customers are more open to digital services than their US counterparts

Why banks outsource

Webinar - Payments and Settlements Systems - RTGS, SWIFT, LVTS, CLS

Webinar – Tuesday November 1, 10:00 AM PDT / 1:00 PM EDT

This webinar focuses on the entire payments and settlements process: beginning with the making of a payment and ending with the payment being received by the beneficiary and settled in a manner that makes it final and irrevocable.

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We cover the full range of major payment & settlement systems including; Payment systems, Real Time Gross Settlement (RTGS), Large Value Transfer Systems (LVTS), Deferred net settlement, Continued Linked Settlement (CLS), SWIFT financial messaging and, Correspondent banking.

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Webinar - Implementing Operational Risk Management in Foreign Exchange Activities

Tuesday December 13 - 9:00 AM PST / 12:00 PM EST

This intensive on-line webinar details how the FX trading process works, what are the risks and how these can be managed and mitigated effectively.

The foreign exchange market is the largest and most liquid sector of the global economy. According to a survey conducted by the Bank for International Settlements, foreign exchange turnover averages over $5.5 trillion per day. Put another way in three days foreign exchange turnover is sufficient to cover world trade in a year.

The increased complexity of the market plus higher trade volumes have necessitated constant changes in trading procedures, trade capture systems, operational procedures, and risk management tools.

This webinar will provide a solid foundation to all parties involved in foreign exchange activities whether at executive, marketing, audit or operational levels into how the actual trading processes work, what the risks are and how these can be mitigated by using clearly defined standards of best practice.

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This course is approved by NASBA (National Association of State Boards of Accountancy). Attendees at the Live Webinar are eligible for 1.5 CPE credit up on full completion of the course.

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