Thursday, 27 October 2016

Meet Erica, Bank of America’s Chatbot for Digital Banking

Bank of America announced its new chatbot, Erica, at Money20/20 in Las Vegas. Erica should roll out for BofA digital and mobile banking users “late next year,” according to a spokeswoman from the bank.

At an event where chatbots were one of the main topics of interest for many of the 10,000 attendees, BofA’s Erica stood out. One simple reason for that could be that so far, this is the only bank-branded chatbot that we’ve seen. Chatbots for mobile banking have existed for some time now, both on mobile apps and in other services like Facebook Messenger.

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