Mobile Wallets: The Battle for Top-of-Mind

From The Financial Brand –

“In the continually evolving mobile payments landscape, banks are at something of a crossroads. As new players emerge in the space seemingly by the week, banks and credit unions are figuring out how they should get involved and to what extent. The Digital Banking Report, 'Mobile Wallets: The Battle for Top-of-Mind' provides the foundation to answer many of these questions.”

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Mobile banking customers demand new features

From Banking Technology –

“One in three UK retail banking customers feel their mobile banking app is not as good as online banking through a browser, according to a new YouGov study. The figures also show that more than half still have yet to use a mobile banking app – suggesting that there may be both an unmet demand for more functionality in mobile apps, and a need to convince the remaining consumers of their value.”

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Safaricom hits banks with new M-Pesa fees

From Mobile Money Africa –
“Safaricom has introduced charges for the transfer of funds from customers’ bank accounts to third-party M-Pesa wallets, sealing a loophole that lenders have been using to by-pass the mobile phone company when sending money.

Wednesday the telco said the Central Bank of Kenya (CBK) had approved the charges, effective on December 1.

The announcement comes against the backdrop of a social media war between Safaricom and Equity Bank over fees charged on subscribers to Equitel, its telecommunications subsidiary.

Equity Bank claims that Safaricom has increased its charges for sending money from M-Pesa to Equitel to discourage money transfers from Equitel to third parties on its M-Pesa platform, an allegation that Safaricom has denied.”

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