Mobile banking customers demand new features

From Banking Technology –

“One in three UK retail banking customers feel their mobile banking app is not as good as online banking through a browser, according to a new YouGov study. The figures also show that more than half still have yet to use a mobile banking app – suggesting that there may be both an unmet demand for more functionality in mobile apps, and a need to convince the remaining consumers of their value.”

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Mobile Check Deposit Breaks Loose from Its Shackles

From American Banker –

“For such a time-saving product, mobile deposit capture could be a slowpoke.

It sometimes took a long time for interested customers to receive permission from their banks to deposit checks with their smartphones. And when customers did get the OK, transactions deemed suspicious were slow to go through. Security concerns and other practical factors were to blame.”

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How Much Do Consumers Use Mobile Check Deposit?

From PYMNTS.com –

“Camera phones have pretty much put a crimp in the sale of cameras as most people are happy to trade off photo quality to the convenience of being able to snap a picture and post to Facebook or send to a friend via an email instantly. The quality of camera phones keeps improving, too, so those trade-offs are not really as onerous as they once were.

But there’s one thing that camera phones are breathing new life into – and that’s checks. Who knew? The one form of payment that is in steep decline got a new lease on life thanks to a technology that eliminates the friction associated with depositing a check. Thanks to mobile imaging technology, consumers don’t even have to drive to an ATM to deposit a check – the last real advance in check deposit convenience. All they have to do is snap a picture of it and off it goes to the bank.”

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