Grasping the Big Picture of the HSBC Outage

From PYMNTS.com

“Getting back to the grind after a few weeks of holiday fun and relaxation is tough for anyone. But for thousands of HSBC customers, the start of the new year was especially brutal as the bank’s online personal banking service was knocked offline amid technological glitches — a fiasco that lasted for two days and marked the second time in as many years that Europe’s largest bank found itself apologizing to customers for technological issues.”

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Royal Bank of Scotland’s payments problem

From Bob’s Guide –

“RBS recently experienced a banking glitch meaning that 600,000 delayed banking payments did not show up in customer accounts. The outage affected customers across all four of its brands: NatWest, RBS, Ulster Bank and Coutts. This isn’t the first time RBS has fallen foul of technical problems; it’s actually the fifth time in three years. The IT glitch continues to have repercussions with customers now claiming they can’t switch their accounts away from RBS as a result.

Spokespeople for the bank urged concerned customers to get in touch via their local branch or through a call centre, but it was Twitter that was bombarded with angry tweets from customers:

• @KrisScally1: 2 days in a row that money has not went into my account @RBS_Help should give everyone affected a good will gesture #skint
• @NickiDaldry: @RBS_Help can't wait to tell my kids when they get home from school, we can't spend any money at the school fair because We've not been paid.”

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Citi Exposes Data on 150,000 Customers Through Software Glitch

From American Banker

“In a case that could serve as a warning to other banks that contribute customer data to public storehouses, Citigroup this week acknowledged that it failed to safeguard the personal information — Social Security numbers, birth dates and other sensitive data — of nearly 150,000 consumers who went into bankruptcy between 2007 and 2011.”

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