Grasping the Big Picture of the HSBC Outage

From PYMNTS.com

“Getting back to the grind after a few weeks of holiday fun and relaxation is tough for anyone. But for thousands of HSBC customers, the start of the new year was especially brutal as the bank’s online personal banking service was knocked offline amid technological glitches — a fiasco that lasted for two days and marked the second time in as many years that Europe’s largest bank found itself apologizing to customers for technological issues.”

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Bank account at heart of customer relationship

From Finextra –

“Teresa Connors, Head of Client Engagement, Payments, Royal Bank of Scotland, speaks about the changes since payments system regulator was introduced in the UK, and the potential of PSD2 as an opportunity for collaboration.”

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Mobile Wallets Are Not Convenient Enough for Consumers

From Payments Source –

“The mobile payments industry’s view on wallets has been myopic.

Recent data on consumer wallet behavior indicates that the industry needs to recalibrate to a more accurate perspective of digital payments needs; one based on consumer demand rather than a “cool factor." Gallup reports that only 13% of U.S. adults with a smartphone have a digital wallet on their device. Of that number, 76% have very rarely used it to make a purchase from a retailer in the past 30 days. In fact, 38% of them do not see any benefit to using the technology at all.”

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