“Chris Skinner has been blogging, about banking and technology, speaking at conferences, running the Financial Services Club, in London and other cities, consulting with bankers and getting to know just about everybody innovating in banking in the US, Europe and a number of more remote spots in the world.
He has pulled it all together provocatively in his book Digital Bank — strategies to launch or become a digital bank.
Warning — becoming a digital bank won’t be easy.
Traditional banks are organized around money in branches, Skinner explains. Their thinking, their technology, their incentive systems, their knowledge about customers — are all structured around branches and product lines. Cell center systems were layered on top, with the result that customer service reps sometimes needed six open windows to see a customer’s business with the bank.”
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