The new ATMs has customised screens based on customer preferences and “favourites” that are highlighted on the screen. This is based on the customer’s personal usage of the banks ATMs. Another tool called “ATM Cash Tracker” allows customers to visually track their monthly withdrawals and appears on the main screen automatically. The tool allows customers to set a monthly withdrawal target and view details about how much they withdrew the prior month and their average over the past 12 months.
The new interface has alraedy been introduced on more than 500 machines and will make its way onto all 12,000 Wells Fargo ATMs by May.
