Is outsourcing the cause of the RBS debacle?

"Is outsourcing the cause of the RBS debacle?" This is the question posed by Robert Preston, BBC’s Business Editor about the ongoing problems at RBS.

Royal Bank of Scotland says it has fixed what it calls the "technical failure" that has disrupted banking services for millions of NatWest, RBS and Ulster Bank customers on a scale and for longer than has ever happened at any British bank since they computerised.

That aside, what was the real cause of the problem? Read Robert Preston's thoughts HERE.