Using IBAN and BIC in SEPA Credit Transfers - Public Consultation Online

The European Payments Council (EPC) Customer Stakeholder Forum (CSF) representing the EPC and customer organizations acting on a European level have prepared a set of questionnaires to investigate the actual experience of users inputting the IBAN and the BIC. This has been a response to suggestions that some bank customers may have problems using these two identifiers when initiating SEPA Credit Transfers.

To this end, two online questionnaires have been prepared, one for individual users and another for business users. Users are asked to respond online to the survey published in English. As it is important to get as many responses as possible, translations have been provided for a number of languages - see below under related files.

The questionnaires will be available for a two-month period beginning 3 May 2010 and ending 5 July 2010.

You can access the questionnaires please CLICK HERE