What we are reading … 27th March 2013

Operational Risk Management...: Legal Risk: Over-The-Horizon Digital Radar... http://shar.es/e9rxk

Expansion of FedACH SameDay Service http://www.finextra.com/Community/FullBlog.aspx?blogid=7486

Starbucks Execs Respond To Square Criticism: Innovation Is Messy http://shar.es/eOSP6

Mobile Commerce on the Rise in Asia/Pacific, Says MasterCard Survey http://twb.io/Y1uwK1

Pros and Cons of Mobile Banking http://dld.bz/cs8ee

Focus on the Customer Today to Create the Bank of Tomorrow http://dld.bz/cs8ed

The Cyprus bail-out: A better deal, but still painful http://econ.st/ZjnrDJThe Boy Genius Report: Apple's billion dollar mobile payment magic trick http://dld.bz/cs8dQ

Cyprus bailout: Document 'frustrates' bank managers

Documents which should tell Cypriot bank managers how much they can allow customers to withdraw from Thursday do not include any figures.

The BBC's Paul Mason in the capital Nicosia says: "Every figure in this document has the word 'euro' and two x's".

Crowds have taken to the streets in anger over measures detailed in the document, which include limiting euro exports and a ban on customers cashing cheques.

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Communicating Downtime and Other Tech Problems to Banking Customers

“While digital delivery is pretty stable these days, every business has the occasional service interruption, slowdown or hiccup. Even when inconvenienced, most customers are tolerant if you do a good job of communicating during the crisis.”

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Banks Tiptoe into Social Media

“Social media poses daunting dilemmas for bankers who must grapple with new security, regulatory and reputational challenges. A few, like ING Direct, are diving right in, working with Facebook and other sites. But even institutions that hold back will soon face requirements to put in place a complex array policies defining the use of social media in the workplace.”

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What we are reading … 26th March 2013

Starbucks's Shoddy Square Rollout Baffles Baristas, Confuses Customers http://dld.bz/cs8dP

Regulators Not Prepared for Financial Services Cloud and Mobile Adoption http://twb.io/Yo8QEt

6 Big, Hairy Innovation Ideas from Bank Innovation 2013 - http://dld.bz/cs2s7

Is Regulation the Newest Banking Bubble? http://dld.bz/cs2s3

The Unknown Costs of Dodd-Frank Banking Regulations http://soa.li/QabcSQe

Libor Still Big Threat For Banks As Freddie Mac Sues Dozens Over Losses http://onforb.es/XZu5A6

Human Frailty Lets Cyber Thieves Attack, Expert Says http://dld.bz/cs2sx

South Africa: Mobile banking is still waiting to take off http://shar.es/eyOZR

Five Ways to Stimulate Electronic Payments http://www.finextra.com/Community/FullBlog.aspx?blogid=7471

A bank in your pocket: The mobile money revolution in Tanzania http://shar.es/eOVQb 

What You Need To Know To Win The Mobile Wallet War http://dld.bz/cs2sn

Capital One 360 Offers Remote Check Deposit via Simple File Upload (no smartphone required)

“Since last April, Capital One 360 (formerly ING Direct), has allowed customers to make deposit via the mobile phone app, and (drum roll), via file upload.”

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Don’t move your wallet onto your phone yet

"Mobile banking on Android phones could put consumers at risk of fraud and cost banks millions a year, global IT security firm MWR InfoSecurity has warned.

MWR Labs, the research arm of MWR InfoSecurity, investigated the security standards of leading Android mobile phone brands to determine the overall exposure to risk of consumers who use mobile devices phones for online banking.

Recent research has shown that Android is now the leading phone platform with over 50% market share, driving the development of mobile banking apps for the Android Environment.

Results indicated that on some handsets as many as 64% of manufacturer added applications were exposing users to serious security issues." 

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