Will Bankers ever go back to the office again?

COVID-19 forced banks and credit unions to improvise for remote work and then they settled into technology and tools to see their operations through the pandemic. But having had a taste of working from home, many employees like the idea and could defect to rivals who will at least partially accommodate this new expectation.
 

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Surviving in a Consolidating Industry

From Bank Director –

Steve Hovde of the Hovde Group looks at how community banks who are struggling to generate organic growth can survive in a consolidating industry.

Keep, Close or Transform? 3 Steps to Rationalizing Your Branch Network

From The Financial Brand –

“Financial institutions around the world are forced to confront a difficult question: should we close, keep, consolidate, modify or move their branch locations. This article outlines a three-part methodology you can utilize to assess your unique situation.”

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Banks Must Act Now to Defeat Non-Bank Competitors

From SAP Banking View –

“Banks around the world received poor customer service marks for the second straight year, but it’s not for lack of trying. Competition is on the rise, and banks are devoting resources to reach new revenue streams, yet financial institutions have been unable to improve their Customer Experience Index (CEI), according to the World Retail Banking Report 2015.”

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