Breaking the ice: The US meets cash recycling ATMs (finally)

From ATM Marketplace –

“If you've been around the ATM industry during the last several years, you will have heard a lot about cash recycling technology. But if you've been around the industry in the U.S., you won't have seen it deployed. At all.

Some in the industry believe that this is bound to change; Elan Financial Services and Nautilus Hyosung America say that, in fact, change has begun already.”

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Barclays machine moniker misfire has Brits bristling

From ATM Marketplace –

“In an apparent attempt to ease customers' transition from staffed teller counters to machine-equipped "assisted service counters," a handful of Barclays branches in the U.K. have given first names to their self-service devices.

According to a report by the U.K.'s Daily Mail, the names were meant to help customers distinguish one machine that performs a particular set of transactions from another that performs a different set. For instance, you might see "Sally" about depositing a check, but visit "Mike" to arrange a direct debit.

However the effort has not gone down well with those who see the attempt to humanize machines as a patronizing brush-off by the bank.”

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BACS admits disappointment as UK current account switching stalls

From Banking Technology –

“More than a million people switched their current account to a rival bank in the year leading up to July 2015, according to new figures published by UK payments system BACS. The numbers represent only a minimal increase on the year before – undermining hopes that making switching easier would lead to dramatic improvements in the competitiveness of UK retail banks.”

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