What New ATM Transaction Types are Consumers Interested in?

Payments Journal takes a look at the data around consumer interest in new ATM transaction types.

Resistance to Peer to Peer Payments is Waning

Resistance to Peer to Peer Payments is Waning:

• Resistance to P2P services is waning, as many of the reasons for not using these services appear to be losing popularity.
• The largest overall reason in 2018, “I don’t have a reason to use P2P”, has declined from 47% to 36% in 2020.
• In 2019, 42% of consumers “prefer to use cash” than P2P services. Not surprisingly in a pandemic environment, that sentiment dipped to 30% in 2020.
• From 2018 to 2020, 8% of consumers reported they “don’t know how to use these services.”
• P2P services are increasingly being used to share costs with others, pay bills and pay for things in-stores.
• In 2020, 23% of consumers used P2P to split a bill, up from 17% in 2018 and 2019.
• For the last 3 years, one in five P2P consumers used the service to buy a gift.