“Phone passwords and security questions could soon become obsolete as financial institutions race to implement technology that can verify a client's identity based on the characteristics of their voice.
After a successful pilot project last summer, Royal Bank (TSX:RBC) is rolling out "voice biometrics" technology that can identify clients who phone the bank's call centres in a matter of seconds.
Customers will have to opt in to the service, which is being phased in over a three-month period and has been created by tech firm Nuance Communications.’
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