Monday, 20 July 2015

Royal Bank of Scotland’s payments problem

From Bob’s Guide –

“RBS recently experienced a banking glitch meaning that 600,000 delayed banking payments did not show up in customer accounts. The outage affected customers across all four of its brands: NatWest, RBS, Ulster Bank and Coutts. This isn’t the first time RBS has fallen foul of technical problems; it’s actually the fifth time in three years. The IT glitch continues to have repercussions with customers now claiming they can’t switch their accounts away from RBS as a result.

Spokespeople for the bank urged concerned customers to get in touch via their local branch or through a call centre, but it was Twitter that was bombarded with angry tweets from customers:
  • @KrisScally1: 2 days in a row that money has not went into my account @RBS_Help should give everyone affected a good will gesture #skint
  • @NickiDaldry: @RBS_Help can't wait to tell my kids when they get home from school, we can't spend any money at the school fair because We've not been paid.”
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