Tuesday, 30 June 2015

UK Banks told to stop using so much jargon

From Fresh Business Thinking –

“The UK's banks and other financial services businesses have been told to use less jargon by the City regulator.

The Financial Conduct Authority (FCA) has warned the financial services industry that it uses too much small print, which is full of jargon and overly complicated language.

The regulator wants banks and other financial businesses to write small print in a more informative and easier-to-read way, to help customers understand what they are reading.

It said companies would receive fewer complaints and have higher customers satisfaction rates if their small print was written in a more creative way.”

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