Monday, 22 June 2015

Mystery shopping firms go on espionage trip, help banks streamline work

From DNA –

“A growing tribe in the country - mystery shopping companies - are helping banks undertake covert audits on employees and branches to ensure that they strictly adhere to the rule book, prevent money laundering, and improve customer services.

'Mystery shoppers' pose as potential customers.

About 20% audits done by banks are focused exclusively on monitoring anti-money laundering (ALM). This number is expected to rise with banks stepping their antennae to intercept black money.”

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