“Eyes glaze over when I mention my interest in researching automated teller machines. Yet after I explain why I think they're relevant, many people can easily recall personal anecdotes in which an ATM plays a central role: a chance encounter with a long-lost friend while waiting in a queue, or the fear of being robbed in an unfamiliar location, or the feeling of seeing an insufficient funds notice displayed on the screen.
Most urbanites have interacted with the ubiquitous "cashpoint." Paul Volcker, of the U.S. Federal Reserve fame, even considered it the "only useful innovation in banking." Cashpoints appear frequently on TV and in printed news because, for most consumers, they're one of the few points of contact with today's otherwise-ephemeral financial services.”
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