“What are the factors that will influence the uptake of mobile in South African banking?
The cost-to-income ratio is debatably one of the most significant ratios in any bank's yearly reports. It indicates how much of every rand earned is used towards the payment of the running of the bank, and therefore, how proficient the bank is in the process of creating value for the shareholders.
One aspect the South African banks are focusing on in their pursuit to improve the ratio is to moderate customer dependence on branches and to urge customers to start using cheaper self-service delivery channels, like the Internet, cellphones, automated teller machines, and mobile money. The banking industry is looking at digital banking services as a resource of reduced operating costs and as an area to use to hold on to customers.”
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