“Forecasting the internet’s impact on business is proving hard.
Prognosticators have a bad record when it comes to new technologies. Safety razors were supposed to produce a clean-shaven future. Cars were expected to take off and fly. Automation was meant to deliver a life of leisure. Yet beards flourish, cars remain earthbound and work yaps at our heels.
The internet is no exception. Anyone looking for mis-prognostications about it will find an embarrassment of riches. The internet was supposed to destroy big companies; now big companies rule the internet. It was supposed to give everyone a cloak of anonymity: “On the internet nobody knows you’re a dog.” Now Google and its like are surveillance machines that know not only that you’re a dog but whether you have fleas and which brand of meaty chunks you prefer. We can now add two more entries to the list of unreliable forecasts about the internet: that it would make location irrelevant and eliminate middlemen.”
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