Thursday 14 August 2014
Digital Transformation in Banking Starts With Consumer Needs
From The Financial Brand
‘'Going digital' is much more than a marketing strategy – it’s a fundamental change in how banks and credit unions learn about, interact with and satisfy consumers. Successful digital transformation begins with an understanding of digital consumer behavior, preferences and choices. It then leads to major consumer-centric changes within the organization that address these needs.’
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Labels:
banking,
digital banking,
marketing,
retail banking