“The term “bankers’ hours” comes from the traditional bank operating hours between 10:00 a.m. and 3:00 p.m., long out of date. Today, the term is often used to describe an easy job with short working hours.
In contrast, at FirstCapital Bank of Texas, any hour of the day—or night—is bankers’ hours. The bank recently launched ten interactive video teller kiosks that provide customers with live, remote teller service at four of the bank’s seven branches located throughout western Texas and the Texas Panhandle 24 hours a day, five days a week. The $800 million-assets bank plans to install the kiosks, which it calls TellerConnect, in all seven branches as well as non-branch locations, says Brad Burgess, CEO. Several TellerConnect kiosks are drive-up units, and the rest are located within the branches—placed in 24-hour lobbies.”
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