Monday 9 December 2013

The Human Toll of Digital Banking

From American Banker

“Last week, Barclays announced the layoffs of 1,700 branch employees and blamed the rise of mobile banking. Cashiers, personal bankers, operations specialists, branch managers and assistant managers will all lose their jobs throughout 2014, the U.K. bank said.

A Barclays spokesperson said, "More and more people are choosing to use smart phones and technology for everyday transactions — using branches only when they need access to expertise. We are responding by investing in the channels that customers are increasingly using, whilst improving customer service."

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