TRAINING COURSE – PROCESS IMPROVEMENT & MANAGING CHANGE

Madrid, Spain – 7 & 8 March 2011

Process Improvement and innovation is a series of actions taken to identify, analyze and improve existing business and other operational processes within an organisation to meet its goals and objectives. These may include the need to reduce costs, achieve greater operational efficiency, the merging and simplification of existing processes. Business process improvement follows a specific methodology or strategy to create successful results. All business operations whether back-office, middle-office or front-office are based on business processes. Often however, Business Processes have been inherited from earlier times, have been endlessly modified over time and tend to lose their earlier efficiencies.

With Process Improvement comes change. Often too, these changes introduce a layer of uneasiness to the individuals that make up the financial institution. Just as critical as the innovation and improvement is getting your staff to accept change as beneficial even within their own comfort zones.

This course is designed specifically for bankers to introduce them to the world of Business Processes – what they are and how they can be improved. It incorporates managing change, and how by coping with change, the changes themselves are strengthened and enhanced.

How you will benefit from this course

• Understanding a Business Process—what it is and how it is mapped.
• Understand how business processes can be improved.
• Understanding change and our reactions to this.
• Understanding stress within the context of process reengineering and change.
• Successful approaches to planning, initiating and managing a successful process improvement project.

 Who should attend?

The course has been specifically designed for executive, operations and business staff at all levels in both financial institutions and other firms. This includes;

• Senior Executives
• Operations Managers
• Risk Managers
• Business Managers
• Internal and External Auditors
• Operations Officers
• Compliance Officers
• I.T. applications providers serving financial institutions

Course Venue:


REGUS Madrid Palacio Miraflores
Carrera de San Jerónimo 15
2º. Palacio de Miraflores
Madrid 28014
Spain
Tel: +34 91 454 7000

Nearby Hotels

Santander
Carrera De San Jerónimo 26
Madrid 28014
Tel: +34 91 369 1078

Urban
Carrera De San Jerónimo 34
Madrid 28014
Tel: +34 91 787 7770

Inglés
Calle De Echegaray 8
Madrid 28014
Tel: +34 91 429 6551

Asturias
Calle De Sevilla 2
Madrid 28014
Tel: +34 91 429 6676

There are many other hotels in the area too.

For a fully descriptive brochure please send a blank e-mail to sharon@citadeladvantage.com with PROCESS-MADRID in the Subject line

DOWNLOAD/ PRINT COURSE REGISTRATION FORM
Please scan & e-mail completed Registration form to sharon@citadeladvantage.com


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