Saturday 25 December 2010

Operations Risk – Skype outage loses 10 million calls

Starting last Wednesday millions of Skype users around the world were hit by a huge and unidentified problem.

Skype's last outrage occurred in 2007. A company which prides itself on providing a reliable service was again hit by a huge problem. However, Skype, just as they did last time, apologized for the inconvenience caused to users as far afield as Japan .

The cause is unidentified but the result was calls crashing midway and individuals being signed out and back in automatically. Skype are currently investigating what is causing the problem. As a result it is estimated that Skype have lost around 10 million calls.

Although operations now appear to be normal any potential ongoing problem needs to be resolved quickly as Skype has become part of the fabric for small businesses around the world just starting to find its feet. The productivity cost of this problem is huge.

It isn't just the users that are losing out. The problems that Skype are encountering come at a time when Skype are asking big businesses for their custom. This latest problem may well cause big corporations some hesitation when considering using Skype within their businesses.
 
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