“One night last month I ordered an Uber ride. It was late. On my iPhone I watched the little car icon zoom right past my street, U-turn and park a quarter-mile down the road. Perhaps the driver was lost? I waited and waited and waited for him to call, and eventually gave up after 10 minutes and called him myself. "Zero points for initiative," my housemate muttered.
This is Uber. In Nairobi.”
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