“Digital aliens run banking. And that's a big problem.
Today's banks must be able to market to so-called digital natives — twenty-somethings who grew up with computers in the house, phones in their pockets, and a Facebook page to chronicle their exploits. For them, checking balances and paying bills online is not a convenience — it is banking. They may make the rare branch visit to address a problem, but they'd much prefer handling those issues via FaceTime, if only their banks could get their act together and make that service available.’
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