“Consensus on this oft-used term’s meaning eludes.
Most people in the banking industry agree that digital banking is the wave of the future. Indeed, many would contend that it’s already here.
Yet there’s not all that much agreement regarding what “digital banking” really means.
“Digital banking” often gets confused with mobile banking and online banking, and even omnichannel banking. True, all these involve digital applications in one form or another. But what constitutes “digital banking,” or even a “digital bank” has yet to gain overwhelming agreement.”
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