“The banking industry is changing - and in no area has this become more apparent than in how customers interact and communicate with their bank. It'll be the job of banks to predict and adapt to these emerging preferences. And, already we've seen opposing strategies as many are repositioning and scaling back branch networks, while others are expanding.
There's no greater juxtaposition than Wells Fargo , with over 6,000 branches and BofI Holdings with zero.”
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