“Crashing computer systems at Britain’s top banks could see the industry hit with massive fines from regulators and an exodus of customers, experts warn.
Rising fears over computer failures, most conspicuously at Royal Bank of Scotland, which has suffered two system failures in the past week alone, are attracting closer scrutiny from watchdogs.
At the same time, research shows that more than one in four customers say they would consider moving banks over a system failure.
The two system failures at RBS and its subsidiary NatWest in the past week come on top of a major computer outage in 2012 that left thousands of customers unable to use their accounts – in some cases for several weeks.”
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