"Just as one-off spreadsheets and databases have created headaches for IT leaders for decades, so, too, will cloud applications forcibly introduce unplanned and non-integrated tools into the application portfolio.
With the advent of cheap, ubiquitous cloud services that require little more than a credit card and 30 minutes to provision, many IT leaders have experienced the moment of dread when they discover a business unit has adopted a cloud application unbeknownst to IT. Perhaps there was a help desk call for support of the application, or a sudden request for an interface or report.
"But we don’t use SuperCloud 3000," you might have quipped, only to matter-of-factly be told that not only does the company use it, but it has been deployed for nearly a year, with hundreds of users. Oh, and by the way, it’s now deemed a “business critical” application, and you are expected to support it without any additional resources."
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