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Thursday 13 June 2013

Reinventing the Branch Employee: A How-To Guide

From American Banker

“One of the most prominent trends in retail banking today is the shift toward branch employees who are jacks of all trades.

More and more banks are asking their staff to perform a wider range of tasks, including making sales calls, rather than specializing as tellers or personal bankers. The increased versatility of each worker enables the bank to employ fewer people. Employees under this staffing model are often known as universal agents or universal associates.”

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