Mobile banking has evolved tremendously over the past years. As we move into 2013, there are a few key trends that we will see emerge and gain momentum.
We believe that voice will be part of all enterprise class mobile applications in the next 3 to 5 years and will do more than just replace typing. Apple’s personal voice assistant Siri is just the beginning, and soon we will see a number of new speech-enabled uses and applications for the banking industry. Voice provides a much deeper interaction mechanism than just typing or going to a particular screen on your phone app or online. Humans use voice to communicate much more naturally than typing and have been doing so for several millenniums. Virtusa believes that using voice offers a paradigm shift in user interaction. We categorize this in the following natural language queries: transaction by voice, customer care through voice, information retrieval by voice and navigation by voice.”
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