Online army bank USAA is going to add a new speech-based virtual assistant developed by Nuance Communications to its mobile app.
Nuance Interactive Natural Assistant (Nina) is a Siri-like virtual tool, that offers speech recognition, text-to-speech, voice biometrics and natural language understanding for mobile customer service apps.
Developers can use an open SDK to add the virtual assistant technology to their apps, branding their own persona, including the visual appearance and optional custom Text-to-speech voices.
First to use it is online army bank USAA, which will initially pilot Nina within its mobile app before introducing it to all members early next year.
Watch Nina at work.
