This course carries the Certified Operational Specialist (COS) certification from Interfima
Operations improvement and innovation are the actions taken to identify, analyze and improve existing business and other operational processes within an organisation. These may be driven by the need to reduce costs, achieve greater operational efficiencies, or the merging and simplification of existing business units and their processes.
Improvements to operations & processes also bring change. This always introduces a layer of uneasiness to the individuals that make up the organization – the staff. Just as critical as the innovation and improvement the Operations Improvement brings, is getting your staff to accept change as beneficial especially within their own working environments and comfort zones.
This 2-day intensive course is designed for all people involved in banking, business, services and other profit and non-profit organizations to introduce them to the world of Operations through business and organizational processes – what they are and how they can be improved.
For detailed course information and registrations please click here.
