Cape Town, South Africa – 7 & 8 November 2011
Process improvement follows a specific methodology or strategy to create successful results. All operations whether back-office, middle-office or front-office are based on business processes. Often however, these Processes have been inherited from earlier times, and have been endlessly modified over time leading to a loss of their earlier efficiencies.
This applies equally to all businesses, organizations and their activities – from large modern-day corporations, through offices, factories, shops – and at all levels from businesses or organizations with thousands of staff right down to Mom ‘n Pop stores.
With Process Improvement comes change. Often too, these changes introduce a layer of uneasiness to the individuals that make up the business or organisation. Just as critical as improving your processes and benefitting from innovation, is getting your staff to accept change as beneficial. Change introduces elements of unease that push people out of their own comfort zones and can create resistance in even the best run organisations.
This course is designed for all people involved in business, services and other profit and non-profit organisations to introduce them to the world of Business and Organizational Processes – what they are and how they can be improved. It incorporates managing change, and how by coping with change, the changes themselves are strengthened and enhanced and beneficial instead of something to be feared. The course has also been specially designed to address the differing entry level knowledge of the participants.
How will you benefit from this course?
- Understanding a Business Process—what it is and how it is mapped.
- Understand how business processes can be improved.
- Understanding change and our reactions to this.
- Understanding stress within the context of process reengineering and change.
- Successful approaches to planning, initiating and managing a successful process improvement project.
This course is aimed anybody in any business/ organisation who wishes to gain a clear understanding of business and operational processes, what they are, how they come about and how they can be improved in an organized logical way.
Managers, supervisors, senior and junior staff, from operational and administrative areas will all benefit from this straight forward, comprehensive course on Process Improvement. This course applies equally to staff of firms operating at the corporate level, in manufacturing, in services, in retail trade and in non-profit organisations.
For a fully descriptive brochure please send a blank e-mail to courses@citadeladvantage.com with PROCESS-CT in the Subject line.