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Tuesday 30 November 2010

Zambia Stanchart rolls-out mobile bill payment system

Standard Chartered Bank (Stanchart) Zambia has started rolling out utility payment bills on its mobile banking system with Nkana Water and Sewerage Company and Lusaka Water and Sewerage Company.

Stanchart distribution general manager Sonny Zulu said the roll-out will enable the bank’s customers to settle their utility bills with the two utility firms through their mobile phones.

Mr Zulu said in a statement in Lusaka today that the service will be available 24 hours a day and throughout the week.

“Customers with international roaming enabled on their mobile phones will be able to complete their transactions from anywhere in the world,” he said.

He said the bank will continue adding more service providers in consultation with its customers.

“We see this service as part of our drive to provide customer centric services. We will extend this offering through alternative distribution channels such as Online/internet banking, automated teller machines and the national call centre,” he said.

And Stanchart managing director Mizinga Melu said the roll-out will enable the bank to significantly enhance its service to customers in the country.

“We differentiate our brand in Africa through our ability to leverage on our international expertise and product capabilities to introduce innovative services into our Africa markets,” she said.

She said the roll-out of bill payments on the bank’s mobile phone channel is an example of a competitive advantage and evidence to continue investing in Africa’s franchise.