Join us in JOHANNESBURG, South Africa on 4 & 5 August 2010 for our 2-day training course “PROCESS IMPROVEMENT & MANAGING CHANGE”
Process improvement and innovation is a series of actions taken to identify, analyze and improve existing business and other operational processes within an organisation to meet its goals and objectives.
Business process improvement follows a specific methodology to create successful results. All business operations whether back, middle or front-office are based on business processes. Often however, business processes have been inherited from earlier times, have been endlessly modified over time and tend to lose their earlier efficiencies.
With Process Improvement comes change. Often too, these changes introduce a layer of uneasiness to the individuals that make up the financial institution. Just as critical as the innovation and improvement is getting your staff to accept change as beneficial even within their own comfort zones.
The “Process Improvement & Managing Change” course in Johannesburg on 4 & 5 August 2010 is a 2-day intensive course on Business Processes – what they are and how they can be improved. The course also deals with managing change that changes to business processes bring about.
Ensure that your staff are able to understand business processes and how they may be improved. For more details including a fully descriptive course brochure e-mail us at courses@citadeladvantage.com today. Please indicate BUSPROCES-JHB in the subject line.