Managing Operational Risk in a Small Business - Online Mini-Course

25 November 2020 - 10:00 AM PDT / 1:00 PM EDT / 5:00 PM UK

Are you a small/medium business owner? 


Did you know that the greatest risk that your business faces, every day, is Operational Risk?

Are you managing your Operational Risk? Do you even know where to start in managing Operational Risk?

Every business, no matter how small faces Operational Risks every day. An Operational Risk is the most pervasive type of risk that there is. Tens of thousands of small/medium business go under every year because their owners failed to understand Operational Risk. Even more went under because their owners, while recognizing the risk did not know how to manage it.

And this has been made all the worse by the worldwide COVID-19 pandemic.

Do not let your business become another one of the millions of statistics.

CITADEL ADVANTAGE has spent the past 20 years teaching banks and other large corporations all about Operational Risk and how to manage it.

Now small/medium business owners have the opportunity to discover, in our 90 minute online mini-course all about Operational Risk – what it is and how to successfully manage it. All we are asking is 90 minutes of your time and a payment of $50 and the secrets of successful Operational Risk management are yours.

In our journey, we will examine a range of ops risks that small medium businesses face everyday.

No advanced preparation or prerequisites are required.

Mini-Course description 

This online-minicourse sets out a systematic approach covering the fundamental steps required to identify, manage, and mitigate operational risks. We cover key aspects of operational risk management including critical issues such as risk analysis, risk appetite, probability, impact, risk mitigation process, and prioritization.

Inadequate or failed internal processes, people and systems or external events are the key “risk drivers” in operational risk. These “risk drivers” are exceptionally wide-ranging and cover virtually every element of the operations in all forms of business and other organizations.

The effective management of all operational risks is a major component of all business’ risk management strategy. 

What are the key take-aways from this mini-course?

  • Find out the processes used in the management of operational risk.
  • Recognize the different types of operational risks.
  • Discover the methods used in identifying and evaluating the different operational risks.
  • Discover the critical issues in managing operational risk, such as risk analysis, risk appetite, probability, impact, the risk mitigation process, prioritization and risk management responsibilities.

What this mini-course covers

  • What is operational risk?
  • Some examples of operations risk 
  • How we classify operational risk
  • Managing operational risks
  • How do we calculate our risk appetite?
  • Managing the risk – how we choose the best solution 
  • Prioritizing the risks
  • Implementing our risk management solution
  • Roles and responsibilities
  • Operational risk controls

What you will get

  • A 90 minute online presentation that will set you up to begin to manage your operational risks
  • PDF copy of the slide material with all the charts and diagrams to set up your own Operational Risk Management program.

What others have said about this mini-course

  • A very detailed deep dive into the subject of Operational Risk.
  • Good course...truly enjoyed. Great framework for anyone to manage risk
  • Clear and effective slides, the instructor made clear examples and the slides are structured in a meaningful way, easy to follow.
  • A very good course with a concise and practical description of the thinking behind risk management and what it is.
  • Slides are very well done, attention grabbing and easy to follow.
  • This course was well prepared with excellent insights and practical examples.

Who will benefit from this mini-course?

  • Owners of ALL small and medium sized businesses
  • External & Internal Auditors
  • Compliance Officers
  • Small business managers
  • All staff working in the small business environment


Stanley Epstein is a Principal Associate and Director of Citadel Advantage Ltd. Citadel Advantage works with banks, financial institutions and startups to make them safer and more profitable, through consulting and training in the banking and payments GRC (Governance, Risk Management and Compliance) areas.

Stanley has had extensive banking and IT experience, including a three-decade spell with the Standard Bank of South Africa. Additionally, over the years he has filled industry level roles, holding several key positions including that of Chairman of the Payment Association of South Africa (PASA) Risk Committee and representing South Africa at several sessions of UNCITRAL (the United Nations Commission on International Trade Law) in New York.

He holds a Master Degree in Economics and a Bachelor of Commerce Degree (with Majors in Accounting and Economics).

Stanley has had extensive exposure to banking practice and banking operations, in a number of countries including the USA, UK, South Africa, Europe and Australia. He has also acted as advisor to a number of central banks on payment systems, oversight, policy and payments and operational risk issues.

More recently, he spent time in the high-tech sector as a payment systems designer and consultant to a US based global payments software developer. He has extensive training experience in his areas of expertise.

Register HERE

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